We see you’ve made it to our help page- here you’ll find answers to the most common questions about orders, shipping, returns, reviews, and contacting us.
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Orders
• How do I place an order?
Browse our products, select your size/variant, and click Add to Cart. Then complete checkout using your preferred payment method.
• Can I edit or cancel my order?
Orders can only be edited or canceled before they are shipped. If you need to make a change, please contact us immediately at contact@themaxwellvintage.com.
• What payment methods do you accept?
We accept all major credit/debit cards and PayPal.
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Shipping
• How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times depend on your location.
• Do you ship internationally?
Yes! Shipping costs and delivery times vary by country. Check at checkout for exact rates.
• How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
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Returns & Refunds
• How do I request a return?
If you’re not satisfied with your order, feel free to fill out our return form!
• How long does a refund take?
Once we receive your returned item, refunds are usually processed within 5–7 business days.
• Are returns free?
Return shipping is usually paid by the customer, unless the item is defective or we made an error.
For full details, see our Return Policy page.
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Reviews
• How can I leave a review?
After your purchase, you’ll receive an email with a link to leave a review.
Alternatively, you can check our Leave a Review page for instructions.
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Contact
If you can’t find what you’re looking for here, reach out directly:
Email: contact@themaxwellvintage.com
We usually respond within 24–48 hours on business days.